Overview

At MC Leather, we want to ensure your complete satisfaction with your purchase. Therefore, we offer a 7-day refund policy, starting from the date of purchase. If you are not entirely satisfied with your purchase, please read the following guidelines on how to request a refund.

Eligibility

To be eligible for a refund within the 7-day period, your item must meet the following criteria:

  1. Unused and in Original Condition: The item must be unused and in the same condition as when you received it.
  2. Original Packaging: The item must be returned in its original packaging.

Non-Eligible Items

Please note that the following items are not eligible for a refund:

  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary goods.
  • Hazardous materials.
  • Flammable liquids or gases.
  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.

Refund Process

  1. Contact Us: To initiate a refund, please contact us at {email address} within the 7-day refund window. Provide your order details and a brief reason for the refund request.
  2. Return Authorization: Once your request is reviewed and approved, we will provide you with a return authorization and instructions on how to return the item.
  3. Return the Item: Carefully package the item and return it to the address provided. You are responsible for the cost of return shipping.
  4. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
  5. Refund Approval: If the item meets the eligibility criteria, we will approve the refund.
  6. Refund Processing: Your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you have not received your refund within the specified timeframe, please follow these steps:

  1. Check Your Bank Account: First, check your bank account to ensure the refund has not been posted.
  2. Contact Your Credit Card Company: Contact your credit card company to inquire about the status of your refund, as there may be some processing time.
  3. Contact Your Bank: If you still have not received your refund, contact your bank to investigate further.

If you have completed these steps and have not received your refund, please contact us at {email address}.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process as outlined above and place a new order for the desired item.

Shipping Returns

To return your product, please mail it to: {physical address}.

You are responsible for covering your own shipping costs for returning your item. Shipping costs are non-refundable.

Thank you for choosing MC Leather, and we are here to assist you with any questions or concerns regarding our refund policy.